Tuff-Clip™ Lifetime Buckle Guarantee
Built for the trails. Guaranteed for life.
At Ruff Ridge, we design our gear to handle real adventure and that includes our Tuff-Clip™ metal buckle, used on our collars and upcoming harnesses.
Because we trust our engineering, every Tuff-Clip buckle is protected by our Lifetime Buckle Guarantee.
This guarantee applies ONLY to the Tuff-Clip on collars and harnesses.
It does not apply to the “G-Clip” used on our leashes.
What’s Covered
We will replace your Tuff-Clip buckle for free, for the lifetime of the product, if it experiences:
Manufacturing defects
Structural failure under normal use
Breakage of the buckle body or locking mechanism
Our promise is simple: if the buckle fails, we’ll make it right.
What’s Not Covered
The guarantee does not cover:
Damage caused by chewing
Damage from misuse, neglect, or unauthorised modifications
Clips on leashes (these use our G-Clip)
How to Make a Claim
We keep it easy:
1. Email us
Send a message to info@ruffridge.co.uk with:
Your full name
Order number
Photos/videos showing the issue
A brief description of what happened
2. Send the old buckle back
Once we’ve reviewed your email, we’ll ask you to return the collar or harness so we can inspect the Tuff-Clip.
We must receive the original item before we can send a replacement.
This helps us maintain product safety standards and continuously improve our gear.
3. Instant replacement
The moment your return is checked in at our facility, we will immediately send out a brand-new replacement.
Why We Require the Original Item
Inspecting the failed buckle allows us to:
Verify that the issue is covered under the guarantee
Improve future production
Maintain the lifetime promise for all Ruff Ridge customers
It’s part of our commitment to responsible manufacturing and long-term safety.
Questions?
If you're unsure whether your issue qualifies, just reach out, we’re here to help adventurers and their dogs stay safe on the trails.
Ruff Ridge – Gear Built for the Wild
Ruff Ridge wasn't started because the world needed another dog brand. It was started because every adventure seemed to expose another problem with the gear we relied on.
Every Adventure Taught Us Something
Like many dog owners, our weekends are spent exploring. From local woodland walks to long days in the Lake District and Scottish Highlands, every trip is about making memories with our dogs. But adventure after adventure, we found ourselves asking the same questions. Why were we carrying three separate items just to give our dog a drinking a snack? Why did outdoor gear rely on plastic clips that never inspired confidence? Why did so many products promise durability but struggle when they were actually put to the test? The more we explored, the more obvious it became that outdoor dog gear was often designed for the shelf rather than the trail. Eventually, one simple question changed everything.
"Why doesn't someone make gear that actually works?"
That question became the beginning of Ruff Ridge.