Tuff-Clip™ Lifetime Buckle Guarantee
Built for the trails. Guaranteed for life.
At Ruff Ridge, we design our gear to handle real adventure and that includes our Tuff-Clip™ metal buckle, used on our collars and upcoming harnesses.
Because we trust our engineering, every Tuff-Clip buckle is protected by our Lifetime Buckle Guarantee.
This guarantee applies ONLY to the Tuff-Clip on collars and harnesses.
It does not apply to the “G-Clip” used on our leashes.
What’s Covered
We will replace your Tuff-Clip buckle for free, for the lifetime of the product, if it experiences:
Manufacturing defects
Structural failure under normal use
Breakage of the buckle body or locking mechanism
Our promise is simple: if the buckle fails, we’ll make it right.
What’s Not Covered
The guarantee does not cover:
Damage caused by chewing
Damage from misuse, neglect, or unauthorised modifications
Clips on leashes (these use our G-Clip)
How to Make a Claim
We keep it easy:
1. Email us
Send a message to info@ruffridge.co.uk with:
Your full name
Order number
Photos/videos showing the issue
A brief description of what happened
2. Send the old buckle back
Once we’ve reviewed your email, we’ll ask you to return the collar or harness so we can inspect the Tuff-Clip.
We must receive the original item before we can send a replacement.
This helps us maintain product safety standards and continuously improve our gear.
3. Instant replacement
The moment your return is checked in at our facility, we will immediately send out a brand-new replacement.
Why We Require the Original Item
Inspecting the failed buckle allows us to:
Verify that the issue is covered under the guarantee
Improve future production
Maintain the lifetime promise for all Ruff Ridge customers
It’s part of our commitment to responsible manufacturing and long-term safety.
Questions?
If you're unsure whether your issue qualifies, just reach out, we’re here to help adventurers and their dogs stay safe on the trails.
Ruff Ridge – Gear Built for the Wild
For the Ones Who Go Further
Ruff Ridge was made for people who don’t just walk their dogs, they explore with them.
The kind of owners who lace up at sunrise, grab the lead, and head out no matter the weather. The ones who’ve stood in sideways rain and called it a good day.
We build the kind of gear that belongs on real trails, not just in photo shoots, tough, visible, weather-ready, and easy to clean when the adventure’s done.
The Ruff Ridge Way
We keep it honest: strong materials, straightforward design, and a focus on performance over polish.
The goal isn’t to reinvent adventure, it’s to make it simpler, safer, and more enjoyable for you and your dog.
Because the best gear isn’t the kind you notice, it’s the kind that quietly works, walk after walk.
Thank You
Every order, every shared photo, every muddy story means something here.
Ruff Ridge is more than a brand, it’s a growing community of people who just love getting outside with their dogs.
Here’s to the next trail, the next lead click, and the next adventure, wherever it takes you.